Refund Policy

Last updated: 7 September 2026

This Refund Policy applies to wallet deposits, failed payments and withdrawals on Kannada Rummy. It should be read with the Terms & Conditions. Payments are processed by third-party gateways (UPI, cards, net banking or other methods shown in the app).

1. Successful deposits

Once a payment is confirmed by the gateway and chips or cash are credited to your Kannada Rummy wallet, the amount is generally non-refundable. Deposits are meant for playing Point, Pool and Deal Rummy — not for parking money. We do not reverse a successful Add Cash only because you changed your mind, joined the wrong table, or lost a game.

2. Payment deducted but wallet not credited

If money left your bank or UPI but the app wallet did not update:

  • Wait a short time; some banks send a delayed success callback.
  • If it still does not credit, contact support within 24 hours with User ID, amount, date/time, and UTR / UPI reference / order ID (screenshot of the bank SMS or app is best).
  • We will check with the payment partner. If they confirm the payment, we will credit the wallet. If they confirm a failure or auto-reversal, the money should return to your source account as per that bank’s timeline (often 3–7 working days). We cannot speed up the bank.

3. Duplicate or extra payments

If you were charged twice for one Add Cash, send both references. After verification we will either credit the extra amount to the wallet or refund it to the original payment method, at our discretion based on gateway rules.

4. Bonus and promotional chips

Welcome bonus, daily bonus, referral bonus and other promotional chips are not withdrawable and not refundable in cash. They may expire or be removed if you breach fair-play or bonus rules.

5. Withdrawals (your money out)

  • Withdraw only through the in-app Withdraw flow to a KYC-verified bank account or UPI ID in your own name.
  • Minimum amount, daily limits and any fees are shown in the app at the time of request.
  • We may hold a request while we verify KYC, gameplay (for example bonus wagering) or suspected fraud.
  • After we approve, the bank or UPI network usually completes credit in about 1–3 working days. Weekends and bank holidays can add delay.
  • Wrong account number or UPI ID entered by you can delay or fail the payout. Correct details via Profile before you request.

6. When we may refuse a refund or payout

  • Chargeback or dispute raised with the bank after a successful credit, without first contacting us.
  • Collusion, multiple accounts, bonus abuse, or use of unofficial APKs.
  • Play from a restricted jurisdiction or by a person under 18.
  • Incomplete KYC or mismatch between account holder name and bank / UPI name.
  • Request made after an unreasonable delay where logs or gateway data are no longer available.

Unlawful or abusive activity can lead to chips being withheld and the account closed, as described in the Terms.

7. Cancelled games and technical faults

If a table is cancelled because of a confirmed server fault before a valid result, entry chips are typically returned to the wallet (not to your bank). A completed game with a valid declaration is not refunded because you are unhappy with the outcome.

8. How to raise a request

WhatsApp 8459628490 or use the Contact page. Include:

  • User ID and registered mobile number
  • Amount and approximate time
  • UTR / UPI / order ID and screenshot
  • Whether the issue is deposit, duplicate debit, or withdrawal

Genuine payment issues are usually reviewed within 24–72 hours after we have the references. Wallet credit or gateway refund (as applicable) follows verification.

9. Changes

We may update this policy. The date at the top will change. The version on this page is the one that applies.